In 2016, the City of Greater Geelong (CoGG) asked Jen to guide the Environment Unit through a strategic planning process to develop goals and identify obstacles preventing its staff from operating effectively. This involved suggestions as to how a refined organisation structure could better support staff.
The project was very inclusive, involving several staff workshops and opportunities to comment on suggested ways forward. Its outputs have been delivered in collaboration with staff.
Building on this project, in 2017 CoGG asked Jen to facilitate an inclusive process by which the Heavy Fleet team moved to a new Department. The process involved assisting the development of a new departmental structure that would support the team’s integration.
Later in 2017 Jen facilitated an internal workshop designed to better integrate Future Proofing Geelong into the activities undertaken by planning and environment teams.
In 2019, Jen was asked to facilitate and report on a workforce/resource planning process that took place over 3 workshops with CoGG’s Waste Services Unit. This Unit was under intense pressure due to growing demand and other developments in waste and recycling leading up to the ‘Recycling Crisis’ in 2019.
In 2019-2020, Jen and colleague Dianne Crawford (Crawford Learning Services) developed a bespoke development program for the senior managers of CoGG’s City Services Division, working through the team skills of collaboration, strategy, leadership and synthesis over 6 x 1/2 day sessions. The program evolved over its course and the last two sessions focussed on the development of a prioritised action plan to reduce duplication and improve efficiencies across the City’s asset programs and operational activities.
In 2020-2021, Jen was asked to assist CoGG’s Environmental Services team to understand requirements for additional resources given the growth in the City’s strategic and land management responsibilities over recent years. This collaborative process involved team members to understand priorities, emerging challenges and risks, opportunities for efficiencies and resource gaps.
Also in 2020-2021, Jen assisted CoGG’s Family Services Development Team to interview clients and partner organisations about the impact and effectiveness of the team’s service delivery. This evaluation process enabled the team to critically and collaboratively review their combined strengths, weaknesses and challenges and identify options to improve service delivery.